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Replies:
39
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Last Post:
Oct 23, 2007 12:11 AM
Last Post By: Txus
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Posts:
1,103
Registered:
01/30/04
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Crash on Exit
Posted:
Sep 27, 2007 10:38 PM
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Civil 3D users,
We are aware that of a crash on exit problem being experianced. We would very much like to get this problem addressed in a future service pack. If any of you are able to conistantly have this happen to you I would be very interesting in talking with you.
If you are able to help please contact me via email.
Nick Zeeben
Autodesk AEC Civil Test Development
first name dot last name @autodesk.com
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Posts:
684
Registered:
11/07/06
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Re: Crash on Exit
Posted:
Sep 27, 2007 10:40 PM
in response to: nzeeben
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I was getting this error for about 2 weeks, but in the last couple weeks it has resolved itself.
Matt
Adams and Clark
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Posts:
684
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11/07/06
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Re: Crash on Exit
Posted:
Sep 27, 2007 10:48 PM
in response to: mwright
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Nick,
I tracked down the error message i was getting until early last week. See attached..
Matt
Adams and Clark
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Posts:
1,103
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01/30/04
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Re: Crash on Exit
Posted:
Sep 27, 2007 10:51 PM
in response to: mwright
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Thanks Matt,
We know which error message is being thrown, the Customer Error Report has been helpful in that regard. Unfortunatly what we are unable to do is reproduce the issue here. The important piece currently is finding out what users were doing before the error occured.
Thank
Nick
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Posts:
2,435
Registered:
10/05/04
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Re: Crash on Exit
Posted:
Sep 27, 2007 11:46 PM
in response to: nzeeben
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I have a user getting this Nick.
I'll get him tomorrow.
If I remember that is. :-)
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Re: Crash on Exit
Posted:
Sep 27, 2007 10:51 PM
in response to: nzeeben
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I get a beep almost every time
I get the FE infrequently
Matt
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Re: Crash on Exit
Posted:
Sep 28, 2007 12:17 AM
in response to: Matt Kolberg
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Matt Kolberg wrote: I get a beep almost every time
I get the FE infrequently I'm better than you, I get two beeps every single time ;) Must be a Vista "enhancement" ;) Like you, FE VERY infrequently. -- Jason Hickey Dell Precision M90, Intel Centrino Duo 2.0 GHz 4GB RAM, nVidia Quadro FX 3500 (512MB RAM) Windows Vista Business, Civil 3D 2008, SP1 www.civil3d.com |
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Posts:
408
Registered:
10/10/06
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Re: Crash on Exit
Posted:
Sep 28, 2007 2:26 PM
in response to: Jason Hickey
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I get multiple beeps and a few different AECC* messages but no FE either. Rather annoying and I can document the last thing I did before I closed the session ... it was a CTL+S :P -- Dave Okonewski Element - Cad Manager 2008 sp1 3.19ghz Dual Xeon/2gb/XPsp2 twin DELL 228 wfp's "Jason Hickey" wrote in message news:5734631@discussion.autodesk.com... Matt Kolberg wrote: I get a beep almost every time
I get the FE infrequently I'm better than you, I get two beeps every single time ;) Must be a Vista "enhancement" ;) Like you, FE VERY infrequently. -- Jason Hickey Dell Precision M90, Intel Centrino Duo 2.0 GHz 4GB RAM, nVidia Quadro FX 3500 (512MB RAM) Windows Vista Business, Civil 3D 2008, SP1 www.civil3d.com |
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Posts:
766
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06/27/06
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Re: Crash on Exit
Posted:
Sep 28, 2007 2:25 AM
in response to: nzeeben
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This is probably going to be no help at all, but the pattern seems to be in our office that it happens frequently on a new installation, then eventually settles after a month and goes away. So if you grabbed a new PC and installed the software, you may get this happening to you, rather that trying to reproduce it on your machines that have had Civil3D running for a while.
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Posts:
200
Registered:
11/08/05
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Re: Crash on Exit
Posted:
Sep 28, 2007 3:03 AM
in response to: AussieHans
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I've been getting an error "Attempt to access AEC Services after Shutdown" almost constantly for the last week or so. This is a relatively new installation, and I am running Civil3D 10-12 hours a day. I haven't really paid much attention to what I have been doing, but the error seems to come only after longer sessions, and usually when I end a session with multiple drawings open.
Nick - you have my contact info if you want to reach me.
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Posts:
200
Registered:
11/08/05
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Re: Crash on Exit
Posted:
Sep 29, 2007 1:57 PM
in response to: sboon
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This is frickin annoying. Apparently the solution to this problem is to have Nick and Dan call and ask you to reproduce the error. I was getting it regularly, and I had a crash while writing the email to ADesk with my drawings, then NOTHING! I have been trying to recreate the error all day and I can't figure it out, dammit.
Can anybody tell me what the AEC UI Services do, or how they are used by the program? It might give me an idea of what has changed to make the crash stop happening.
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Posts:
2,229
Registered:
05/13/05
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Re: Crash on Exit
Posted:
Sep 29, 2007 6:43 PM
in response to: sboon
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Maybe its them looking over the shoulder.. :)
Same thing here. Could not reproduce error either. Did it before...and after, just not during. Debugg process kept system from completeing the crash. I understand why they can not reproduce it in house.
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Posts:
444
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01/26/05
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Re: Crash on Exit
Posted:
Sep 28, 2007 4:24 AM
in response to: nzeeben
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Since Nick asked to email him, I did so. But I thought I would include what I wrote here, in case there are any similarities to others on the board:
The problem used to happen very consistently on my desktop computer (but never on my laptop, or on other civil 3d installations I have worked on), and lately not as much.
One interesting thing about my desktop is that the hard drive uses "H:" for the drive letter, and the civil 3d installer really had a problem with that. I got around the issue by mapping a network drive to C:, then the installer would run. After Civil 3D was installed, I could never get it to run unless I had a C: drive available, even though no directories or files were written to that drive. I don't know if that has anything to do with the crash on close issue, but as far as I can tell the only thing different between my desktop and my laptop is the hard drive letter.
I have never had the CER window come up after a crash on exit.
-Kevin
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Posts:
93
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11/10/06
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Re: Crash on Exit
Posted:
Sep 28, 2007 1:44 PM
in response to: nzeeben
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I can't really be much of a help, but I am experiencing this pretty frequently. I too haven't figured out what is causing it and I can't replicate it.
Everything in C3D seems to work fine before I get it and I receive no error message whatsoever or application hang. I would say 90% of the time it happens is when I am closing out of C3D at the end of the day. I close all my drawings and most of the time use File > Exit and as soon as C3D closes I get the "Error Report Submission" dialog.
----------
JReese
Civil3D 2008 SP1
Dell Precision 390 ~ Windows XP SP2
Core 2 Duo 2.66GHz ~ 2048MB RAM ~ 256MB QuadroFX 3450
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Posts:
2,229
Registered:
05/13/05
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Re: Crash on Exit
Posted:
Sep 28, 2007 2:09 PM
in response to: JReese
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I don't always get a CER report, but sometime after adding the Z Elevation button and loading that appropriate ARX file, I pretty much crash continually on exit. I don't see the harm, but I am sure that I "messed" a setting by doing so.
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Re: Crash on Exit
Posted:
Sep 28, 2007 3:00 PM
in response to: JReese
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JReese wrote: I can't really be much of a help, but I am experiencing this pretty
frequently. I too haven't figured out what is causing it and I can't
replicate it.
Everything in C3D seems to work fine before I get it and I receive no
error message whatsoever or application hang. I would say 90% of the
time it happens is when I am closing out of C3D at the end of the
day. I close all my drawings and most of the time use File > Exit and
as soon as C3D closes I get the "Error Report Submission" dialog.
---------- JReese Civil3D 2008 SP1 Dell Precision 390 ~ Windows XP
SP2 Core 2 Duo 2.66GHz ~ 2048MB RAM ~ 256MB QuadroFX 3450 JReese, It appears that yours might be the situation we are trying to address. Would you please send in a CER with some comments so we can verify? If you wouldn't mind, would you please send NickZ (see earlier post) your contact information so he can follow-up with you? Regards, -- Himanshu Gohel. Civil 3D Team, Autodesk, Inc. Autodesk Civil 3D Product Information: http://www.autodesk.com/civil3dCivil Engineering Community Portal: http://civilcommunity.autodesk.com |
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Posts:
2,435
Registered:
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Re: Crash on Exit
Posted:
Sep 28, 2007 6:24 PM
in response to: Himanshu Gohel
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I just watched it Himanshu and we sent the CER with Nick's name in the description. Happened after a check-in and save followed by exit. Couldn't repeat it. Oh 2007 sp3.
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Posts:
2,229
Registered:
05/13/05
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Re: Crash on Exit
Posted:
Sep 28, 2007 6:31 PM
in response to: jpostlewait
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Posts:
2,435
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10/05/04
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Re: Crash on Exit
Posted:
Sep 28, 2007 6:35 PM
in response to: Matt.Anderson
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Yeah SO?
Checks in fine and the working file is fine so in the grand scheme it's a nuisance not a problem.
JP
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Posts:
2,229
Registered:
05/13/05
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Re: Crash on Exit
Posted:
Sep 28, 2007 9:34 PM
in response to: jpostlewait
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Posts:
1,207
Registered:
04/19/06
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Re: Crash on Exit
Posted:
Sep 28, 2007 2:32 PM
in response to: nzeeben
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I crash on exit mostly after I spill orange juice on my keyboard.
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Posts:
217
Registered:
07/17/06
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Posts:
1,207
Registered:
04/19/06
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Re: Crash on Exit
Posted:
Sep 29, 2007 12:48 AM
in response to: Louisa@MasterGr...
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it might have been coffeemate
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Posts:
149
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06/23/05
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Re: Crash on Exit
Posted:
Sep 28, 2007 4:29 PM
in response to: nzeeben
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I don't know if this helps, but we get the fatal error upon exit quite often in map also. We had an issue with this in 2006 also and were able to get around it somewhat by making sure all drawings were closed before we existing the program. I know this is a little off topic, but hopefully it helps.
David J. Pesavento
Morton & Pitalo, Inc.
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Posts:
137
Registered:
01/01/07
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Re: Crash on Exit
Posted:
Sep 28, 2007 6:24 PM
in response to: nzeeben
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I usually get a fatal error on exit only if I have had 2005 and 2008 products open at the same time (i.e Civil 3d 2008 and Map 2005, for example). C3D will crash when I exit, but 05 won't.
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Posts:
2,435
Registered:
10/05/04
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Re: Crash on Exit
Posted:
Sep 29, 2007 12:31 AM
in response to: codyg
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We are seeing it in 2007 sp3 with nothing else running.
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Posts:
47
Registered:
01/13/03
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Re: Crash on Exit
Posted:
Sep 29, 2007 1:47 AM
in response to: nzeeben
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Here's the one I got this afternoon on exit. It does not seem to be consistent - about 1 of every 4 or so
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Posts:
2,229
Registered:
05/13/05
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Re: Crash on Exit
Posted:
Sep 29, 2007 3:13 AM
in response to: DaveDrahn
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That's exactly the error that I recieve. I get that message always, after one beep, press okay and get another beep. After pressing okay, an acadminidump file is created.
Can't seem to reproduce it with support watching...
Matt Anderson
Civil 3d 2008 SP1
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Posts:
200
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06/10/05
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Re: Crash on Exit
Posted:
Sep 30, 2007 2:14 PM
in response to: nzeeben
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I can repeat it alomost everytime.
wrote in message news:5734544@discussion.autodesk.com...
Civil 3D users,
We are aware that of a crash on exit problem being experianced. We would
very much like to get this problem addressed in a future service pack. If
any of you are able to conistantly have this happen to you I would be very
interesting in talking with you.
If you are able to help please contact me via email.
Nick Zeeben
Autodesk AEC Civil Test Development
first name dot last name @autodesk.com
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Posts:
1
Registered:
10/02/07
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Re: Crash on Exit
Posted:
Oct 2, 2007 3:19 PM
in response to: nzeeben
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I have not seen any remarks to this effect-
My error (company wide), always goes to 0x00d8. The error I get can be avoided by **logging out of vault through toolspace before exiting Civil 3D**. Tried several combinations (time of app. running, #dwg's open and open/closed, checked in..etc). Support sugg. copy/rename .arx file in enu folder. Logging out dodged FE, but so what - had to manually logout.
Question is - Does ACAD/vault need pre-emptive logout and/or, is it really changing anything?
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Posts:
3,691
Registered:
11/19/06
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Re: Crash on Exit
Posted:
Oct 2, 2007 4:10 PM
in response to: 2manyj's
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We are not using Vault at all, and we see this error probably 70% of the time.
There is no apparent rhyme or reason to why we see it maybe 2 out of 3 times, then do not see it the third time. I've been trying to notice things like "it only appears when we do something with parcels" or something like that, but I have yet to find ANY pattern to it. So far, it seems completely random.
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Posts:
40
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04/13/07
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Re: Crash on Exit
Posted:
Oct 19, 2007 3:29 PM
in response to: nzeeben
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I'VE BEEN GETTING THIS ERROR EVER SINCE WINDOWS UPDATED AROUND OCT 7, 2007. THE ERROR IS AS FOLLOWS:
"Attempt to access AecUiBasicServices after Shutdown"
Only occurs when i shut down ACAD.
Have a nice day.
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Posts:
3,691
Registered:
11/19/06
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Re: Crash on Exit
Posted:
Oct 20, 2007 3:54 PM
in response to: nzeeben
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Still getting it with SP2, but maybe not as often.
However, I almost always hear a Windows "error" ding when shutting down C3D, even when I do not get an error and the CER dialog.
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Posts:
766
Registered:
06/27/06
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Re: Crash on Exit
Posted:
Oct 21, 2007 11:46 AM
in response to: dei-feif
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I get two dings, so I'm better than you... (since SP2) ... :-P
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Posts:
3,691
Registered:
11/19/06
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Re: Crash on Exit
Posted:
Oct 21, 2007 8:39 PM
in response to: AussieHans
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You mean you're "ding"ier... :)
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99
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09/06/06
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Re: Crash on Exit
Posted:
Oct 21, 2007 3:06 PM
in response to: nzeeben
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After closing i have 3 fatal errors see file attached.......... -- Pedro J. Ortiz AutoCAD Civil 3D 2008 SP1 Windows XP Pro SP2 Intel Core Duo 2.66Ghz 3GB RAM NVidia GEforce 8800 GT 640 MB http://txus.cartesianos.com/ |
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Posts:
46
Registered:
05/30/03
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Re: Crash on Exit
Posted:
Oct 21, 2007 5:01 PM
in response to: Txus
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Eso te pasa por trabajar el Domingo.
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Posts:
99
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09/06/06
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Re: Crash on Exit
Posted:
Oct 23, 2007 12:10 AM
in response to: jkappa
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Re: Crash on Exit
Posted:
Oct 22, 2007 2:52 PM
in response to: Txus
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Txus wrote: After closing i have 3 fatal errors
see file attached.......... AutoCAD Civil 3D 2008 SP1 Pedro, Please install C3D 2008 SP2 in which several issues have been resolved. Thanks. -- Himanshu Gohel. Civil 3D Team, Autodesk, Inc. Autodesk Civil 3D Product Information: http://www.autodesk.com/civil3dCivil Engineering Community Portal: http://civilcommunity.autodesk.com |
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Posts:
99
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09/06/06
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Re: Crash on Exit
Posted:
Oct 23, 2007 12:11 AM
in response to: Himanshu Gohel
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